Frequently Asked Questions

Q: How often should I have my HVAC system checked?

A: We recommend that you have your ac system checked at the beginning of Summer and Fall. This will prolong the life of your systems and keep the running smoothly and efficiently in both the summer and winter months.

Q: How often should I change my the filter?

A: We recommend that you change the air filter of your ac system at least once a month. Your air filter helps to keep your duct system, motor, coil and air cleaner. A good way to remember to change your filter is when you get your monthly electric bill. If your filter is not changed, your electric bill could increase and you run the risk of damaging your system.

Q: Why should I replace my existing heating or air conditioning system?

A: You may wish to consider replacing your air conditioning or heating system if it is old, inefficient or in need of major repair. If your current system is more than 10 years old, it may be time to replace it with a modern ac system that is more energy efficient.

Q: What do the air conditioner efficiency ratings mean?

A: SEER (Seasonal Energy Efficiency Ratio) is a system for rating the efficiency of air conditioning equipment. The higher the SEER rating, the less your unit will cost to operate. SEER ratings range from 14 SEER (which is the lowest possible efficiency air conditioner product that is manufactured – and thus is the unit which uses the most energy to operate) to over 20 SEER (the most efficient manufactured air conditioners which uses the least amount of energy).

Q: What can I do before calling you to service my system?

A: Do the basics - HVAC systems are complicated networks of machinery that should be serviced by a certified professional. However, if your HVAC system seems to be malfunctioning, you can try a few basic steps, which may correct your problem, prior to calling a service professional. If you do not feel comfortable performing any of these tasks, however, do not hesitate to call us.

  • Disconnect and reconnect your indoor and outdoor switches.
  • Make sure your circuit breakers are in the ON position.
  • Make sure your filters are clean.
  • Open supply and return vents and make sure they are unobstructed.
  • Check the settings on your thermostat.
  • Make sure the system switch is on the appropriate COOL or HEAT setting.

Q: Should a thermostat be set to “auto” or “on”?

A: Preferably auto. That way, the fan operates only when the temperature requires it. This is the most used and the most efficient setting. However, there are advantages to using the “on” setting on your thermostat. Air is constantly filtered through the unit’s air filter, and the constantly circulating air results in more even temperature throughout the house. Many newer furnaces come equipped with fan motors that provide this function.

Q: Can shrubs or flowers be planted around an outdoor condensing unit?

A: Yes. However, we recommend that plants be no closer than 18 inches to the unit. This allows for plenty of room for air circulation in and out of the unit. Without this room for air circulation, the unit could overheat, resulting in a premature need for service. Be careful to trim any plants or shrubbery to always allow for the spacing requirement.